We have a team of qualified Technical people who are not only experienced at what they do but they hold many product certifications that help us troubleshoot the problems at the client site.
We support our customers mainly in three levels:
1. Phone & Online Support.
2. Phone, Online & Onsite Support (On call bases)
3. Phone, Online & Onsite Support (On call bases, plus weekly, monthly or quarterly health check visits).
We also have mainly four types of maintenance contracts
1. Fully Comprehensive Maintenance Contracts with parts replacement included.
2. Annual Maintenance Contracts under Service Level Agreement (SLA).
3. IT Outsourced Annual Maintenance Contracts (With engineers on site 8*5*365) with options to upgrade to (24*7*365 support).
Today IT assets have become widely distributed and less visible. Many organizations are spending a very high portion of their technology budget on “soft costs” like purchasing, installing, managing, administration, troubleshooting, training, and recruitment for supporting the IT Hardware and Software. So, if your systems are critical to the operation of your business, downtime can have a disastrous impact on production, customer satisfaction and revenues.
We are in the business of helping customers to use their equipment better. Our software and operational support are a comprehensive set of services that helps customers to fully utilize their IT investments by improving availability, reliability and performance. We achieve this by offering a complete portfolio of customized services and expertise, from planning and design to procurement, installation, integration, migration assistance to system management, telephone support and on-site hardware and software fixes.
Through our Total software and operational support contracts, we offer a range of service options, customized to the specific requirements of yours. These include:
• 365x24x7 Support for mission critical sites
• Value added Support Services
• System Administration
• Helpdesk Services
• Network Consulting
• Network Implementation and Management
• Backup and IT Disaster Management.
Complexities in projects, lack of specialist expertise, budgetary constraints, flexibility, and agility are a few challenges in the increasingly difficult area of Project Management Services. Managing a project inefficiently could result in customer dissatisfaction. As a part of our offering, we design solutions that are safe, cost-effective, industry compliant and tailored around the client’s needs.
With our IT project management services, you will save time, efforts, and budget. Our project managers will undertake the hardest work of coordinating the working process to implement your idea. A project manager can get onboard at any stage of the project, but the biggest success comes when this manager works with the team from the onset of project analysis and estimation.
Our project manager will:
• Lead the project from analysis and scheduling to support of the released product;
• Determine the requirements, resources and schedule for project implementation;
• Create and maintain technical and project documentation;
• Perform team assessment and evaluation;
• Assign individual responsibilities within the team;
• Manage the day-to-day operational aspects of a project and scope control;
• Effectively predict, prevent and/or solve project issues.
In the race toward business innovation, winning means staying ahead of the curve. ADVICTS is ready to help your enterprise explore the limits of the biggest technological frontiers.
Our IT Infrastructure Services brings the experience and expertise it takes to help you successfully integrate IT infrastructure with your operations and improve your overall business.
Our method and approach in carrying out an assessment in heterogeneous environment found in large enterprise IT infrastructure are:
• Identify and document landscape of current IT environment to be assessed, e.g. computer hardware such as servers, desktops, networks and hosted applications.
• Collect data on sites by manually developing an inventory report.
• Identify potential risks for the current IT infrastructure.
• Identify business priorities for enhancement or migration planning
• Crosscheck the collected data validity with IT stakeholders, and
• Create a roadmap for deployment planning and generate a final assessment report.
Our Consulting Services Simplify Complexities with Speed, Efficiency and Security.
Network infrastructure is the backbone of your organization on-premise, hybrid and in the Cloud. ADVICTS delivers the services, IT-related hardware and software to enable fast, secure and reliable network connectivity, communication, operations and management of business services between all devices. You can trust ADVICTS to design, build and monitor your network infrastructure reliably and securely.
By deploying and keeping pace with next-generation technologies, we secure the communication path and services required between all users, processes, applications, services and external networks throughout the internet to keep your business running reliably.
ADVICTS Network Deployment offering provides all the elements required for a successful deployment. These can operate as a turn-key solution or individual elements that can be leveraged to fill gaps on your team.
• Project Management – lead and coordinate
• Site Survey – validate and document
• Staging – load and configure
• Onsite Deployment – national network of engineers
Business analysis is the foundation for good IT design, planning and business-IT alignment. Lacking an understanding of the business need, it is virtually impossible to craft an appropriate solution
Take advantage of industry specific business opportunities by implementing analytics to gain actionable business insights, leveraging unique industry best-of-breed partnerships to accelerate business outcomes.
ADVICTS can help you to better understand your requirements to make cost-effective and business aligned business and technology changes.
ADVICTS training courses enable our clients to deliver high value managed training solutions without the difficulty associated with developing and maintaining their own content portfolio. Our training services enables our clients to put in place a comprehensive student planning and management service that will ensure a successful education outcome for both student and employer.
ADVICTS provide in house training courses with local labs which provides hands-on experience to your staff. In addition, we provide wide variety of training courses through our partnership with World’s Largest IT Training Companies providing our clients top of the line technology courses for Microsoft, Cisco, CompTIA and VMware. Ensuring that our students have the highest quality training materials and train on the latest products and technologies available
Maximize your private cloud, public cloud and legacy infrastructure with our industry-leading cloud services. We can rapidly migrate the right workloads to the cloud, modernize applications and securely manage your hybrid environment.
Make sure managed cloud services are part of your strategy. With the right managed cloud services partner, you can trust that your cloud workloads are managed optimally, according to your unique priorities. And you can devote your own technical resources to solving problems and bringing innovative solutions to market—thus preparing your organization for the future.
ADVICTS is your one-stop source for all your IT and Communications Procurement needs. We facilitate and implement the sourcing, acquisition, planning and procurement for materials, supplies, equipment, and software for our clients.
ADVICTS purchasing teams are responsible for all commodity purchasing activities and act in a consulting capacity to advise and direct customers through the procurement process. Relying on a large network of prominent partners, we arrange procurement contracts for a diverse range of goods and services for government and private clients.
By providing a one-stop source for all our clients’ needs, ADVICTS provides customers with exceptional value and savings.
